At Mukhay.com, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:
Eligibility for Returns and Refunds:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, undamaged, and in their original packaging.
- Customers must provide proof of purchase (order confirmation or receipt).
- Refunds will be processed using the original payment method.
Non-Returnable Items:
- Custom-made or personalized items.
- Clearance or final sale products.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure a safe return.
Refund Processing Time:
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- If your refund is approved, the amount will be credited to your original payment method within 7-10 business days.
For any return-related queries, please contact us at sports@mukhay.com.